Are you experiencing an issue?
The pop-up is not appearing
Not seeing the pop-up ? You may have already participated today! Try again tomorrow.
Try reloading the page or changing your browser : this often fixes the issue quickly!
The browser may be blocking the pop-up: enable cookies or try accessing the game from a different device.
The pop-up is stuck
The pop-up is stuck ? Try refreshing the page by pressing F5 or refreshing it from the browser.
If the pop-up doesn’t close, you can try opening the site in another browser or device.
Is the issue still there? Clear your browser cache: this often fixes freezing issues.
As a last resort, temporarily disable any browser extensions that may be causing conflicts, such as ad blockers.
Difficulty scratching the game image
- Unable to scratch? Make sure you’re using a compatible device such as a smartphone, tablet, or computer.
- If you’re using a touchscreen, check if the finger or stylus is detected by the device.
- Try opening the game on another browser (Google Chrome, Firefox, Safari, etc.) to see if it works better.
The promotional code is not showing
Don’t see your promotional code? No worries! It’s probably already in your cart. Check before proceeding.
If your promotional code isn’t showing, try reloading the page.
Recommended devices and browsers
If the game isn’t working on your device, try switching to a newer smartphone or computer.
The game works best with the latest versions of browsers like Chrome, Safari, or Firefox : update your browser for a better experience!
Using an older device? No problem: try another device to maximize your chances.
Need further help?
You can only participate once a day! Come back tomorrow to try your luck again.
Any questions about how the game works? Check out our simple game instructions!
