Accessibility

Accessibility statement

Kusmitea is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

To this end, it implements the following strategy and actions:

Multi-year accessibility plan (2026–2028)

In addition to the initial audit carried out by Axome, we undertake to conduct accessibility tests at regular intervals on a sample of representative pages. This ongoing monitoring aims to ensure that the level of compliance is maintained and to quickly identify any potential regression following changes to the website.

Year 1 (2026): correction of non-compliances identified in the initial audit, team training
Year 2 (2027): integration of accessibility into design/development processes, follow-up audit
Year 3 (2028): full re-certification audit, rollout to new services

Action plan for the current year

The priority action for the current year is training and raising awareness among our production teams (developers, designers and content editors) of digital accessibility best practices. The aim is to embed a culture of accessibility from the design and development phase of new projects.

This accessibility statement applies to the website https://www.kusmitea.com/.

Compliance status

The website https://www.kusmitea.com/ is fully compliant with the General Accessibility Improvement Framework (RGAA), version 4.1.2.

Test results

The compliance audit carried out by Axome shows that approximately 95% of the RGAA criteria are met.

Detailed compliance status

The audit revealed no major non-compliance preventing people with disabilities from using the website. The website meets the essential criteria of RGAA 4.1.2.

Preparation of this accessibility statement

This statement was prepared on 23 March 2026. The compliance audit was carried out on 18 and 19 March 2026. Date of last update: 07 May 2026.

The technical elements of this statement are based on the accessibility audit carried out by Axome.

Test environment

Compliance checks were carried out using the following browsers and assistive technologies:

User agents and assistive technologies

Firefox and NVDA
Chrome and VoiceOver

Assessment tools

AxeDevTools

Website pages subject to compliance verification

Feedback and contact

If you are unable to access content or a service, you can contact the website manager https://www.kusmitea.com/ to be directed to an accessible alternative or to obtain the content in another format.

Kusmi Tea Customer Service
Email: contactfr@kusmitea.com
Telephone: 01 58 10 94 00
Postal address: 89 avenue Niel, 75017 Paris, France

Send a message via our contact form

Appeal procedures

This procedure should be used in the following case: you have reported an accessibility issue to the website manager that prevents you from accessing content or one of the portal's services, and you have not received a satisfactory response.

Send a letter by post:

Defender of Rights
Freepost 71120
75342 Paris CEDEX 07