Shipping policy

Delivery policy

Market: France (kusmitea.com FR) — Last updated: 12.05.2026

This delivery policy outlines the methods, timeframes, delivery areas, charges, and conditions applicable to orders placed on kusmitea.com. It supplements the General Terms and Conditions of Sale and the Site's Delivery and Returns page, which serves as the definitive reference for the full list of eligible countries and detailed rate schedules.

Key facts

Item	Value
Carriers	Colissimo (standard, pick-up point), DHL (express), Mondial Relay (pick-up point)
Countries served	Over 40 countries — full list on the Delivery page
Standard delivery time for Metropolitan France	3 to 5 business days (4 days on average, preparation included)
Express delivery time	1 to 2 business days
Pick-up point delivery time	3 to 5 business days
Click & Collect timeframe	2 hours to 4 business days depending on boutique stock
Free standard delivery	From €49 spend in Metropolitan France
Click & Collect	Free, Metropolitan France, Belgium, Luxembourg
Click & Collect pick-up timeframe	1 month maximum
Transfer of risk	Upon actual delivery (Art. L. 216-4 French Consumer Code)
Customer service	contactfr@kusmitea.com
Customs duties outside the EU	Payable by the Customer

1. Delivery areas

Kusmi Tea International delivers orders placed on kusmitea.com to more than 40 countries. The full list and detailed rates per country are available on the Site's Delivery page.

Deliveries cannot be made to countries not listed. Any order placed for a destination outside these areas cannot be processed.

2. Delivery methods

Depending on the destination country, up to 4 delivery methods may be available during the checkout process.

Standard delivery — Colissimo

Timeframe: 3 to 5 business days (4 days on average in Metropolitan France, preparation included)
Charges: vary depending on country and weight
Free delivery: above a minimum order value depending on the country. In Metropolitan France, the threshold is €49 spend

Express delivery — DHL

Delivery time: 1 to 2 business days
Charges: vary depending on country and weight

Pick-up point delivery — Colissimo / Mondial Relay

Timeframe: 3 to 5 business days
Charges: vary depending on the country
The Customer selects their pick-up point during checkout

Click & Collect — In-store pick-up

Timeframe: 2 hours to 4 business days depending on product availability in-store
Cost: free
Areas: Kusmi Tea boutiques in Metropolitan France, Belgium, and Luxembourg (excluding corners and department stores)
Product eligibility: items marked with the "Available for Click & Collect" badge on the product page. If an item in your basket is not eligible, the Click & Collect option will not be offered
Collection: present the order confirmation (SMS, email, or printout) and a valid photo ID at the checkout
Maximum collection period: 1 month from notification of availability. Beyond this period, the sale will be automatically cancelled and the order refunded

3. Order processing

Orders placed on Friday afternoon, Saturday, or Sunday are processed on the following Monday
Orders placed on a public holiday are processed on the next business day
During special promotional events (private sales, seasonal sales, etc.), delivery times may extend to 6 business days in Metropolitan France (including Corsica)
In the event of an out of stock item, ORIENTIS GOURMET will notify the Customer by email as soon as possible and offer: a refund for the product, an estimated restock date, or a replacement product of equivalent value

4. Delivery address

The delivery address is the one entered by the Customer when placing the order. It may differ from the billing address.

The Customer is solely responsible for providing accurate delivery details. In the event of an error resulting in non-delivery, ORIENTIS GOURMET will not arrange a second delivery; the order amount will be refunded once the parcel is returned to the warehouse.

The delivery address may be amended within 2 hours of placing the order via the customer account.

5. Delivery charges

Delivery charges are payable by the Customer and are added to the price of the products. They depend on:

the destination country
the delivery method selected
the order value and, where applicable, the weight

The exact amount is calculated and displayed prior to order confirmation, based on the details entered.

The detailed rate schedule by country can be viewed on the Delivery page.

Free delivery: in Metropolitan France, standard delivery is free on orders of €49 or more. Thresholds may differ for other countries — see the Delivery page.

6. Customs duties and local taxes (outside Metropolitan France)

Any order delivered outside Metropolitan France (including Corsica) may be subject to local taxes and customs duties which:

are not included in the product prices displayed on the Site
are not included in the order confirmation
are the exclusive responsibility of the Customer
may be requested by the carrier upon delivery

ORIENTIS GOURMET shall under no circumstances bear any additional costs associated with order delivery, other than the transport costs specified and invoiced on the Site.

7. Transfer of risk

In accordance with Article L. 216-4 of the French Consumer Code, the risk of loss or damage to the products is transferred to the Customer upon actual delivery to the specified address (or upon in-store collection for Click & Collect).

During transport, products travel at the risk and expense of ORIENTIS GOURMET.

8. Delivery issues

Upon receipt, the Customer is advised to inspect the external condition of the parcel and products.

In the event of an anomaly (damaged parcel, missing or damaged items, etc.):

State specific reservations to the carrier upon delivery
Contact customer service at contactfr@kusmitea.com as soon as possible

The absence of reservations upon delivery does not affect the Customer's rights under legal conformity and hidden defect warranties (see T&Cs Article 10).

If the damage is attributable to transit, ORIENTIS GOURMET will offer, in accordance with Articles L. 217-1 et seq. of the French Consumer Code: repair, replacement of the product, or — if these remedies are impossible or disproportionate — a full or partial refund of the purchase price.

9. Order tracking

Following order confirmation, the Customer will receive an email containing:

their order number
the product details
the tracking information for preparation and delivery

This information can also be accessed at any time from your customer account under "My orders".

10. Returns and right of withdrawal

The Customer has 14 days from receipt of the order to exercise their right of withdrawal, pursuant to Articles L.221-18 et seq. of the French Consumer Code.

Return procedure:

Complete the withdrawal form or submit a request via your customer account (under "My orders" → "Request a return")
Place the product(s) and the form in the original packaging or equivalent packaging
Attach the return shipping label
Ship by insured ground carrier to:

ORIENTIS GOURMET – Service Client
Retours e-commerce Kusmi Tea
Bâtiment Prologis DC5 – Cellule A
Parc du Hode Zone 5 – Port 5521
76430 Saint Vigor d'Ymonville
France

Return shipping costs: payable by the Customer.

In-store returns: not accepted.

Refund: within 14 days of notification of withdrawal (including initial delivery charges), via the original payment method. For purchases paid with a Gift Card or e-Gift Card, the refund will be issued in the form of a new e-Gift Card valid for 1 year.

Exceptions (Art. L.221-28 French Consumer Code): unsealed products inseparably mixed with other items after delivery, customised products, perishable goods, and redeemed e-Gift Cards.

Full details are set out in Article 9 of the General Terms and Conditions of Sale.

11. Customer service

For any questions regarding delivery:

Email: contactfr@kusmitea.com
Online help: https://kusmitea-ssw4lt8dynr.gorgias.help/fr-FR
Customer account: detailed tracking under "My orders"

For the full list of eligible countries and the up-to-date rate schedule, please visit the Delivery and Returns page. In the event of any discrepancy, the Delivery page and the public Terms and Conditions shall prevail.