Updated 04/06/25
LEGAL NOTICE
- The site www.kusmitea.com was developed by Orientis Gourmet, Société par Actions Simplifiée [simplified joint stock company] with share capital of €11,494,590.79, registered in the Paris Trade and Companies Register under number B 350,283,057 and headquartered at 89 avenue Niel, 75017 Paris, France.
Intracommunity VAT number: FR71 350 283 057
Phone number: 01 58 71 22 11
Publishing Director: Sylvain Orebi
Contact: contactch@kusmitea.com
Site hébergé par:
Salesforce.com EMEA
private Limited Company (Ltd) au capital de 100,000 GBP
Village 9, Floor 26 Salesforce Tower; 110 Bishopsgate, Londres, UK EC2N 4AY
Numéro d'enregistrement au registre du commerce
d'Angleterre et Pays de Galle: 05094083
TVA: GB844903710
Téléphone: +44(0)203 1477600.
Le Site a été créée par Salesforce.com EMEA Ltd.
IMPLEMENTATION AND ENFORCEABILITY
OF THE GENERAL TERMS OF SALE AND USE
Orientis Gourmet, Société par Actions Simplifiée [simplified joint stock company], registered in the Paris Trade and Companies Register under number B 350,283,057 and headquartered at 89 avenue Niel, 75017 Paris, France, creates and directly and indirectly markets Kusmi Tea and Løv Organic brand products and accessories.
Thank you for visiting the Kusmi Tea brand website at www.kusmitea.com, (hereinafter referred to as “the Site”).
These general terms of sale and use (hereinafter referred to as “General Terms of Sale and Use”), enacted below, exclusively govern the sale of our products on the Site, thereby requiring that you review them prior to using the Site in any way.
Any access or use of the Site implies compliance and the full, complete, and unconditional acceptance of the entire General Terms of Sale and Use. If you do not wish to accept all or part of these terms, please refrain from using the Site.
Orientis Gourmet reserves the right to modify the terms, conditions, and notice in the General Terms of Sale and Use and legal notice. These modifications are deemed to have been accepted unconditionally from the moment you access the Site after they have been posted.
The failure of Orientis Gourmet to invoke any of the clauses of the General Terms of Sale and Use at a given time can in no way be interpreted as waiving the right to invoke any of said clauses at a later time.
You acknowledge that these General Terms of Sale and Use constitute a complete and exclusive agreement between you and Orientis Gourmet regarding your use of the Site.
GENERAL TERMS OF SALE
The General Terms of Sale and Use apply to all orders placed on the Site, regardless of the clauses that may appear on the purchaser’s documents.
When a situation is not addressed herein, the distance selling regulations of Orientis Gourmet’s head office shall apply.
Orientis Gourmet offers appearing on the Site are for individuals only. Orientis Gourmet reserves the right to refuse to extend its offers to any professional dealer and to cancel any order at any time that has been placed by a professional, from the date of the order up to twelve (12) months following the expected delivery date. Offers appearing on the Site are systematically excluded from the purchase of a Gift Card or e-Gift Card.
Any product available on the Site (hereinafter referred to as “Product(s)”), including any samples, are intended only for personal use. You therefore agree not to sell or resell Orientis Gourmet Products and samples that you purchase or receive.
Orientis Gourmet reserves the right to cancel, limit, or reduce the quantity of any order that may have been made in violation of the General Terms of Sale and Use.
1. Orders and Offer Validity
1.1Order Procedure
A detailed description of the Products is available when viewing individual Products on the Site.
The system, as implemented, assumes an active effort from you. It complies with the legal requirements for online sales and consumer protection.
To order the Products you want, there are two options:
a. Go to the product page for the Product you would like to purchase by clicking its photo, selecting the packaging you want, and then clicking “Add to cart”. Your selections will automatically be added to your cart.
b. Place a quick order by clicking “Add to cart” directly on the Product overview (without clicking the photo and going to the product page). The Product will then be added to your cart.
Products will always be added to your cart with the quantity “1” by default. You can then update the quantity when viewing your cart by clicking “Cart”, as described in the procedure below.
You have the option to select multiple quantities of the same Product by changing the quantity in your cart view. You can also remove a previously selected Product by clicking the “X” button at the top-right corner of each Product.
Once you have added all the Products you want to the cart, you can add a coupon code by entering that code into the “Promo code” field and then clicking “OK” to submit it. Coupon codes cannot be combined with other discounts. Only coupon codes and other discounts specific to the Site (ex. ongoing promotions) will be accepted on the Site.
To confirm your order, click the “Checkout” button or “PayPal” in the right column of your cart.
· If you have not yet created a customer account:
You can either (i) be redirected to a page where you can place an order as a guest, without creating an account, or (ii) create an account using the “Log in” button and then clicking the “Create account” button. Follow the instructions and enter your email address along with the other required information, and then click “Create account”.
You also have the option of creating an account through Facebook Connect by entering your Facebook credentials and clicking “Login with Facebook” and filling out the form with your complete shipping and billing information. You can also choose to create an account through Google by clicking “Login with Google”.
Your customer account will then be created, and you will receive a new account confirmation email at the email address you provided.
By creating your customer account, you acknowledge having read and unconditionally accepted the General Terms of Sale and Use and the Personal Data Protection Privacy Policy.
· If you have already created a customer account:
If you haven't yet logged in to your customer account, you can get direct access to your account by clicking on "Log in," which will allow you to enter your credentials (email address and password) and click on the "Log in" button.
Next, choose an address from your list of saved addresses, or enter a new one under the "Address Book" tab, and select a delivery method from the list provided. If you have already logged in to your customer account, you will be sent directly to this page.
To confirm your selections, click on "Next: Payment."
Choose your payment method, confirm your order details, check the box that reads "I accept the general terms of sale and the privacy policy," then click on "Confirm and pay" to finalize your order.
If you forget any of these steps, your order will be invalid.
You will not be able to modify or cancel your order once we have approved the order details and you have received your order confirmation email.
1.2Order Acceptance
Before entering into the sales contract, you will see an order confirmation on your screen, detailing your entire order and the prices, including tax (excluding shipping costs and any additional taxes or customs duties), where you will be able to modify or cancel your order. To confirm the purchase order, you must acknowledge that placing your order entails the obligation to pay for it in full, and you must expressly acknowledge and accept the General Terms of Sale and Use by checking the associated boxes and then clicking the “Confirm and continue to payment” button. Checking the abovementioned boxes is a basic requirement before confirming your order.
The act of completing the order confirmation on the Site, paying for your order, and confirming it by clicking the “Confirm and continue to payment” implies your full and unconditional acceptance of these General Terms of Sale and Use.The General Terms of Sale and Use shall be the only terms applicable to the contract thus entered. For any purchase on our Site, you will receive a confirmation email containing your order number, details of the Products ordered, and information you can use to track the processing and shipment of the Products.
1.3Limitations
If Products are out of stock, Orientis Gourmet undertakes to notify you as quickly as possible at the email address you provided. Orientis Gourmet will then offer to refund you the amount of the Product that is out of stock through the payment method you used for your order. Orientis Gourmet will also notify you of when the Product will be back in stock or offer you an alternative Product of an equivalent value.
Orientis Gourmet is unable to handle the remainder of such orders. That is, if a Product is out of stock and there is no estimate of when the Product will be in stock again, Orientis Gourmet will offer you a refund for the Product you ordered through the payment method you used for your order.
Orders will be accepted only after the full payment for the Products has been received, and Orientis Gourmet will confirm the order by email.
Orientis Gourmet reserves the right to cancel all orders that are non-compliant, suspicious, or made in bad faith and to refuse any order from a customer with whom any past or present dispute exists.
1.4Ongoing Promotions
Ongoing promotions exclude e-Gift Card purchases.
For all purchases with no minimum order amount and by checking the "I agree to receive samples with my order” box, you will receive at least two (2) free samples (excluding orders delivered by click & collect). Samples are randomly selected and cannot be chosen by the buyer, nor can they be refunded or compensated in any way. If you do not check the box, the order will not include a sample.
For orders of 75.00 (seventy-five francs) or more, standard shipping is offered.
Orientis Gourmet reserves the right to modify these promotions at any time. Its liability cannot be engaged by such modifications, and no compensation or damages can be claimed.
2. Prices
For countries outside the EU:
The prices shown are expressed in euros, excluding taxes. Any applicable taxes (including VAT) at the time of the order will be added at the time of payment for the order.
For countries within the EU*:
The prices shown are expressed in euros, with all taxes included (VAT and any other taxes, based on applicable taxes at the time of the order).
* Excluding the following destinations: Jungholz and Mittelberg (AT), Heligoland and Büsingen (DE), Livigno and Campione d’Italia (IT), Ceuta, Melilla, and the Canary Islands (ES), New Caledonia, Saint-Barthélemy, Wallis and Futuna, French Polynesia, Saint Martin, Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte (FR), Jersey, Guernsey, Isle of Man, and Gibraltar (GB)
These are net prices that include the price of the Products, handling, packing, and storage. Prices are valid as of the date when the order is confirmed. Prices are subject to change in the future, without prior notice. They do not include shipping and delivery costs, which may vary depending on the total amount, the weight of the order, and/or the delivery country and which are stated before the purchaser confirms the order.
The price shown on the order confirmation is the final price.
If one or more taxes or contributions, such as environmental contributions, are created or modified upward or downward, that change may be reflected in the sales price of the Products.
Any order shipped to somewhere outside of mainland France (including Corsica) may be subject to local taxes and/or additional customs fees not included in the price of the Products or on the order confirmation, which must be paid in full by the purchaser, under the purchaser’s sole responsibility. Any customs tax may be requested by the carrier upon delivery.
Under no circumstances will Orientis Gourmet be held liable for additional expenses related to the shipment of the order outside of transportation expenses described and billed when your order is placed on the Site.
3. Payment Terms
Payment for Products purchased on the Site shall be made in full at the time of order. Products remain the property of Orientis Gourmet until the order has been paid in full.
Payments are made by credit card (MasterCard, Visa, or American Express), PayPal,bank transfer, or Gift Card or e-Gift Card (whose general terms of use are described in Articles 19 and 20 below). However, a gift card cannot be used to purchase another gift card.
Your credit card will be charged upon confirmation of your order. The purchaser guarantees Orientis Gourmet that he/she has the necessary authorization(s) to use the chosen payment method.
As such, you guarantee that you are the owner of the credit card and that your name appears on the card.
Orientis Gourmet reserves the right to put a hold on any order or shipment in the event of non payment or a payment incident (incorrect bank information, insufficient funds in the customer’s account, etc.).
A paid invoice showing what the order includes will be sent by email.
4. Payment Security
Payments are secured by Ayden or PayPal, depending on your chosen payment method (both are PCI DSS Level 1 payment providers), using the PCI DSS protocol SSL. This guarantees that personal information transmitted over the internet is kept fully confidential. Your credit card information is not stored on the Site, and your payment is viewable only in an encrypted format (confirmed by the appearance of "https" in the URL displayed in your browser).
Your bank information is stored on the servers of Ayden or PayPal, in an encrypted format, only for the exact length of time needed to manage the customer relationship and never for longer than three (3) years from your last order.
Pursuant to the EU General Data Protection Regulation (GDPR) no. 2016/679, you have a right to access, rectify, and object to all of your personal data at any time, with proof of your identity, under Article 11 below.
5. Shipping
Orientis Gourmet guarantees that the Products have been treated with all necessary care to ensure their compliance with the description that appears on the Site on the date of the order.
Orientis Gourmet ships to multiple countries. For the list of countries we ship to and for more information, please click here.
Shipments will not be made to a country not appearing in the list or to P.O. boxes. Such orders will not be accepted.
The average shipping times for each country are available here. Orders placed on the Site on Friday afternoon, Saturday, or Sunday will be processed on the following Monday. In addition, orders placed on the Site on a holiday will be processed on the next business day.
Finally, for exclusive offers (ex. private sales, sales, etc.) arranged on the Site by Orientis Gourmet or an outside partner, shipping times may be an average of two (2) days longer.
"Shipping rates are as follows:
For any orders under CHF89.00 (eighty-nine) shipped to the Switzerland:
> CHF10 (ten francs) for standard shipping (Colissimo, La Poste)
> CHF25 (twenty five) for express shipping (DHL)
Free standard shipping for orders of CHF89.00 (eighty-nine) or more shipped to Switzerland.
All orders outside the France below the specified minimum costs are shipped COD, based on the weight of your order."
The order is shipped to the delivery address you selected and indicated when placing your order. You have the option to provide a shipping address that is different from your billing address. You are bound to the information that you provide and save at the time of the order. In the event of an error in the shipping information, Orientis Gourmet will not be held liable for the Product(s) being unable to be delivered as a result of the error, and in such a situation, Orientis Gourmet will not be able to send out a second shipment.
Products are shipped at the risk of Orientis Gourmet. The risks are transferred to the customer when the Products are delivered to the address specified by the customer.
Orientis Gourmet guarantees that the Products are in perfect condition when handed over to the carrier. If the Product(s) are damaged, the customer must notify the carrier of their reservations, in writing, at the time of delivery or within four (4) hours after delivery. A copy of these reservations must then be emailed to Orientis Gourmet at contactch@kusmitea.com or submitted via the contact form here no later than twelve (12) hours after being provided to the carrier within the specific time period.
If the above procedure has been followed and it is proven that the reservations are due to the fact that the package and/or Products are damaged, Orientis Gourmet will, at its sole discretion, issue the customer a credit, refund the paid price to the customer, or send the customer a new shipment of similar Products.
No unauthorized return of Products to Orientis Gourmet will be accepted.
6. Right of Withdrawal
Pursuant to the provisions of EU Directive 2011/83 of October 25, 2011, on consumer rights, you have a right of withdrawal that you can exercise within no more than fourteen (14) full days from when the relevant products were received or when the last Product of your order was received, if your order included multiple shipments, with no need to justify your decision. When the fourteen (14) days ends on a Saturday, Sunday, holiday, or non-working day, the period is extended to the next business day.
To exercise your right of withdrawal, please print, fill out, and sign this form (here) (hereinafter the “Form”) and then send it to us at the following address:
ORIENTIS GOURMET
Service Client Kusmi Tea
Bâtiment Prologis DC5 – Cellule A
Parc du Hode Zone 5
76430 St VIGOR D’YMONVILLE
FRANCE
or email it to us at: contactch@kusmitea.com
Upon receipt of your request, Customer Service will contact you using the information provided on the Form to arrange a return of the Products affected by the withdrawal.
Packages must be returned to the following address:
ORIENTIS GOURMET – Service Client
Retours e-commerce Kusmi Tea
Bâtiment Prologis DC5 – Cellule A
Parc du Hode Zone 5 – Port 5521
76430 SAINT VIGOR D’YMONVILLE
FRANCE
Products cannot be returned to a store, and customers are responsible for return costs and other taxes (customs taxes, VAT, etc.).
Refunds (including shipping costs) will be issued within fourteen (14) days from the date when Orientis Gourmet was notified of your decision to withdraw and no later than the date when your Products are actually received or the date when you provide proof of having shipped the Products, whichever comes first. No customs fees can be refunded by Orientis Gourmet. Refunds will be issued via the payment method used at the time of purchase, with the exception of Products purchased using a Kusmi Tea Gift Card or e-Gift Card, for which the refund will be issued in the form of a credit.
Refunds can be made only if the withdrawal and shipment of the Products are carried out within the deadline and as set forth above and if the Products are returned in perfect condition, in their original packaging, and accompanied by all accessories, instructions, and documentation.
Products that have been unsealed and/or irreversibly mixed with other Products, Products made to the customer’s specifications or clearly personalized, and Products that may deteriorate or expire quickly will not be refunded.
Only the customer is capable of exercising this right of withdrawal. If the delivery has been made to someone other than the customer, this right cannot be exercised by the person who received the order.
As for a Kusmi Tea e-Gift Card purchased on the Site, the return information detailed herein applies only if the e-Gift Card has not been used, whether fully or partially, before the end of this period. If it has been used, no right of withdrawal may be exercised, and no refund may be issued in any form.
When an order is placed with a coupon code offering a discount involving the simultaneous purchase of a predetermined number of items, returning one or more item(s) may have the effect of nullifying the discount when the number of items needed for the discount to apply is no longer met. The refund will then be adjusted to account for the discount no longer being applicable.
7. Konformität - Sachmängelhaftung
Konformität
Die Produkte unterliegen den Bedingungen der gesetzlichen Gewährleistungsrechte, wie sie in den Artikeln L.217-4 bis L.217-14 des französischen Verbrauchergesetzbuches [Code de la Consommation] festgelegt sind. ORIENTIS GOURMET ist demzufolge gemäß Artikel L.217-4 des Verbrauchergesetzbuches verpflichtet, Ihnen vertragsgemäße Waren zu liefern und haftet für alle zum Zeitpunkt der Lieferung bestehenden Konformitätsmängel. ORIENTIS GOURMET haftet zudem für jede Vertragswidrigkeit, die sich aus der Verpackung, der Montageanleitung oder der Installation ergibt, wenn ihr diese vertraglich übertragen oder unter ihrer Verantwortung durchgeführt wurde.
Gemäß Artikel L.217-5 des Verbrauchergesetzbuches ist die Ware vertragsgemäß:
1° Wenn sie für den Zweck geeignet ist, der üblicherweise von gleichartigen Waren erwartet wird, und, falls zutreffend:
- wenn sie der vom Verkäufer gegebenen Beschreibung entspricht und die Eigenschaften aufweist, die dem Käufer in Form eines Musters oder Modells präsentiert wurden;
- wenn sie die Eigenschaften aufweist, die ein Käufer angesichts der öffentlichen Erklärungen, die der Verkäufer, der Hersteller oder einer seiner Vertreter insbesondere in der Werbung oder bei der Etikettierung tätigt, berechtigterweise erwarten kann;
2° oder wenn sie die von den Parteien einvernehmlich festgelegten Eigenschaften aufweist oder für eine vom Käufer gewünschte besondere Verwendung geeignet ist, die dem Verkäufer zur Kenntnis gebracht und von diesem gebilligt wurde.
Diese Garantie muss innerhalb von zwei (2) Jahren nach der Zustellung (Lieferung) des betreffenden Produkts gegen Vorlage des Kaufbelegs gegenüber dem Kundendienst geltend gemacht werden.
Warranty Against Latent Defects
Pursuant to the provisions of Articles 1641 et seq. of the French Civil Code, Orientis Gourmet is bound to a warranty on account of the “latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.”
In the event of a legal warranty action:
In the event of a noncompliant shipment, you have up to twenty-four (24) months after the date when the Products were delivered to act. Moreover, you are not required to provide proof of the noncompliance within the six (6) months following the delivery of the Products.
In the event of a noncompliance, you may choose between the repair or replacement of the product. However, the seller may not proceed with the purchaser’s choice if that choice involves a cost that is clearly disproportionate with respect to the other option, given the value of the product or the significance of the defect. The seller is then bound to proceed, unless doing so is possible, according to the method not selected by the purchaser.
If the warranty against latent defects is implemented:
Pursuant to Article 1644 of the French Civil Code, you have the choice either of returning the thing and having the price repaid to you or of keeping the thing and having a part of the price repaid to you, as appraised by experts.
The action resulting from the latent defects must be brought by the purchaser within two (2) years from when the defect was discovered, in accordance with Article 1648 of the French Civil Code.
8. Retention of Ownership
The Products shipped to you are sold with no retention of ownership. Transfer of ownership is subject to the full payment of the price of the Products, by the date agreed between the parties. Products therefore remain the property of Orientis Gourmet until orders have been paid in full.
TERMS OF USE
9. Liability
Orientis Gourmet undertakes to provide all the necessary care for implementing the service offered to you.
The Site provides you with information (photos and text) for information purposes only, as is, with all its imperfections, errors, omissions, inaccuracies, and other ambivalences that may exist and are in no way contractual. Moreover, this information must be accounted for when it is put online and not when the Site is viewed.
Orientis Gourmet accepts no responsibility for:
- any disruption, malfunction, or unavailability affecting access to the Site;
- any misuse or misconfiguration of your computer;
- any damages of any nature whatsoever, resulting from a fraudulent intrusion by a third party causing changes to the information made available on the Site;
- any failure due to force majeure, including, without limitation, disasters, strikes, fires, floods, failures or breakdowns of transportation equipment, communication, or the actions of customers;
- any indirect damage, including loss of profits, loss of income, loss of data, and/or loss of customers that may result from the use of the Site or the inability to use it.
In any event, regardless of the reason for calling Orientis Gourmet into question, its liability is limited to the lesser of: (i) the amount of direct damage suffered by the customer or (ii) the price of the order.
10.Personal Data Protection and Cookies
Orientis Gourmet collects personal data in connection with the use of the Site. The provisions related to how this data is processed are described in our Privacy Policy for this Site.
11.Intellectual Property
All elements (text, logo, trademarks, images, sounds, software, icons, formatting, database, and domain names) appearing on the Site are the exclusive property of Orientis Gourmet or require authorization to use. Any reproduction or representation, in full or in part, through any medium, of any element appearing on the Site is strictly prohibited, with the exception of a copy for private, individual, personal, non-transmissible, and non-commercial use in accordance with intellectual property rights and any other property rights mentioned. Any sale or license of a component of the Site is subject to the prior written authorization of Orientis Gourmet, with anyone breaching this provision running the risk of prosecution.
Orientis Gourmet accepts no responsibility for the abuse and/or unauthorized use of these elements.
12.Claim
The Products offered comply with applicable European legislation. Orientis Gourmet cannot be held liable for failure to comply with the laws of the country to which the Products are shipped. The customer is responsible for checking with local authorities about importing or using the Products they would like to order.
Claims and disputes will always be heard with due respect, always assuming the good faith of the person going through the effort of reporting these situations.
For a claim, please contact Orientis Gourmet first to reach an amicable solution by writing to Orientis Gourmet, 89 avenue Niel, 75017 Paris FRANCE or by sending an email to contactch@kusmitea.com.
13.Disputes – Applicable Law
Only the French-language versions of the General Terms of Sale and General Terms of Use are legally enforceable. If they are translated into one or more other languages, only the French text shall apply in the event of a legal dispute.
The rights and obligations of the parties are governed by French law, including the distance selling regulations (Articles L.121-16 to L.121-20 of the French Consumer Code), the Trust in Digital Economy Act of June 21, 2004, the Act on Information Technology, Data Files, and Civil Liberties of January 6, 1978, and the rules on the mediation of consumer disputes (Articles L.151-1 et seq. of the French Consumer Code).
National or cross-border disputes that may arise about the validity, interpretation, execution, non-execution, disruption, or termination of any contract entered into under the terms set forth by the General Terms of Sale and Use may be subject to mediation at your request.
For such purpose, in the event of a dispute, pursuant to Article L.612-1 of the French Consumer Code, you may use the Medicys mediation service, which Orientis Gourmet supports, free of charge, electronically at: https://app.medicys.fr/?proId=5dd6e2c8-6d5d-4e1b-81e1-515f6b6da11a or by mail at: MEDICYS – 73 Boulevard de Clichy – 75009 PARIS – FRANCE.
However, the dispute cannot be reviewed by the mediator if:
· you do not demonstrate having first attempted to resolve the claim directly through Orientis Gourmet with a written complaint;
· the request is manifestly unfounded or abusive;
· the dispute has been previously reviewed or is currently under review by another mediator or by a court;
· you submitted your request to the mediator more than one (1) year after the written complaint was sent to Orientis Gourmet;
· the dispute is not within the mediator’s jurisdiction.
By default, only the French courts will have jurisdiction.
14. “Games and Contests” Operated by Orientis Gourmet and Its Partners
It may be necessary for Orientis Gourmet to operate games and contests on the Site. Participating in these games or contests involves your active participation by filling out an entry form or entering a participation code.
Notwithstanding the rules of the game or contest related to the participation in question, the Products at play are available exclusively within available inventory.
Furthermore, Products won cannot be transferred, sold, exchanged, or subject to any compensation.
15.Newsletter
You can subscribe to the Kusmi Tea newsletter to receive news and event information related to the brand, the Products, the Site, and its partners by checking the “Receive Kusmi Tea newsletter” box in “My Account” when logged into your account or by entering your email in the designated field at the bottom of the homepage, under “Subscribe to newsletters to receive our offers and news”. You will then receive an automatic email to confirm your subscription.
You can opt out at any time either by unchecking the “Receive Kusmi Tea newsletter” in “My Account” or by clicking the unsubscribe link at the bottom of each newsletter and then entering your email address.
16.Chatbot
Unsere Website nutzt Heydey, einen Dienst zur Online-Nachrichtenübermittlung und Analyse des Nutzerverhaltens.
Dieser Dienst ist auf der Navigationsseite der Website über das "Support"-Fenster zugänglich. Für jede Art von Fragen können Sie sich per Instant Messaging direkt an einen Berater wenden.
Heydey ist eine Chat-Lösung, die für den E-Commerce entwickelt wurde und durch konversationelle KI ergänzt wird. Mit Heydey können Kunden des elektronischen Handels dank automatisierter FAQs und der Integration von Produktkatalogen schneller Antworten auf ihre Fragen finden.
Heydey erfasst ausschließlich jene Gespräche, die im Rahmen und für die Zwecke der vorstehend beschriebenen Sachverhalte entstehen. Mit der Nutzung der Website erklären Sie sich ausdrücklich mit der Verarbeitung Ihrer personenbezogenen Daten durch Heydey unter den oben beschriebenen Bedingungen und zu den oben genannten Zwecken einverstanden.
17.Allgemeine Teilnahmebedingungen für das kostenfreie Treueprogramm „KusmiKlub“
Zweck
Diese Allgemeinen Teilnahmebedingungen legen die Bedingungen für die Mitgliedschaft und die Funktionsweise des Treueprogramms „KusmiKlub“ fest (im Folgenden „Allgemeine Teilnahmebedingungen“ genannt). Die Mitgliedschaft im Programm setzt die vollständige Kenntnis und uneingeschränkte Zustimmung zu diesen Allgemeinen Teilnahmebedingungen voraus, die auf Französisch, Englisch und Deutsch verfügbar sind und ab dem 25.04.2016 gelten.
Das Treueprogramm „KusmiKlub“ (im Folgenden das „Programm“ oder „KusmiKlub“) ermöglicht es seinen Mitgliedern (im Folgenden das/die „Mitglied(er)“), verschiedene Vorteile zu genießen, die von ORIENTIS GOURMET angeboten werden. Gültig für die Website, die unter der folgenden Adresse zugänglich ist: https://www.kusmitea.com/de-ch/home/
Bedingungen und Modalitäten der Teilnahme am Treueprogramm „KusmiKlub“
Mitgliedschaftsbedingungen für den KusmiKlub
Die Teilnahme am Programm ist kostenlos und erfolgt ausschließlich über den Online-Shop.
Pro Person wird nur eine Mitgliedschaft berücksichtigt. Die Mitgliedschaft ist strikt persönlich, und nur das Mitglied, das dem KusmiKlub beigetreten ist, kann die unten beschriebenen Vorteile nutzen.
Nur volljährige natürliche Personen mit einer Adresse in die Schweiz können dem Programm beitreten. Sie garantieren die Richtigkeit aller angegebenen Informationen und sind allein verantwortlich für fehlerhafte, unvollständige oder veraltete Angaben. Sobald diese Informationen ausgefüllt sind, wird Ihre Mitgliedschaft im Programm bestätigt und Sie haben Zugang zu Ihrem persönlichen Bereich (im Folgenden das „Kundenkonto“) auf der Website.
Da das „KusmiKlub“-Programm vollständig digitalisiert ist, wird Ihnen keine physische Karte ausgestellt.
Kunden, die von Partnerrabatten profitieren oder Einkäufe im Rahmen ihrer beruflichen Tätigkeit tätigen (einschließlich Mitarbeiter der ORIENTIS-Gruppe), können die Vorteile des „KusmiKlub“-Programms nicht nutzen.
1. Auf der Website
Sie können dem „KusmiKlub“-Programm beitreten, indem Sie bei der Erstellung Ihres Kontos das Kästchen „Ich möchte kostenlos dem KusmiKlub-Treueprogramm beitreten“ ankreuzen, um exklusive Vorteile zu genießen. Durch das Ankreuzen dieses Kästchens akzeptieren Sie die allgemeinen Bedingungen des Programms und erklären sich damit einverstanden, kommerzielle Angebote und Neuigkeiten von Kusmi Tea per E-Mail gemäß der Datenschutzrichtlinie zu erhalten. Sie können dem „KusmiKlub“-Programm auch jederzeit über Ihren persönlichen Bereich beitreten, indem Sie das Kästchen „dem KusmiKlub beitreten“ ankreuzen. Sie müssen dann die oben genannten erforderlichen Felder ausfüllen und Ihre Anmeldung bestätigen.
Punkte sammeln
Bei jedem Kauf von KUSMI TEA-Produkten auf der Website sammeln Sie Punkte nach folgendem Schema: 1 CHF (inkl. MwSt.) = 1 Punkt. Bei einem Einkauf auf der Website wird der Betrag Ihrer Einkäufe automatisch in Punkte umgewandelt, die Ihrem Mitgliedskonto gutgeschrieben werden. Das Sammeln der Punkte beginnt ab dem ersten Tag der Anmeldung im Programm. Diese Punkte sind ab dem Datum ihrer Sammlung ein (1) Jahr gültig.
Im Falle eines Umtauschs oder einer Rückerstattung eines Produkts wird die Anzahl der mit dem Kauf dieses Produkts verbundenen Punkte von Ihrem Punktestand abgezogen. Punkte können unter keinen Umständen übertragen oder gegen Bargeld eingetauscht werden.
Sie können die Anzahl der gesammelten Punkte jederzeit und kostenlos direkt über Ihr KUSMI TEA Online-Kundenkonto einsehen.
Erhalt von Einkaufsgutscheinen
Sie können Ihre Punkte gegen einen oder mehrere Einkaufsgutscheine eintauschen. Für jeweils 150 gesammelte Punkte auf Ihrem Treuekonto wird automatisch ein Einkaufsgutschein im Wert von CHF 5 auf Ihrem Mitgliedskonto gutgeschrieben, und Sie werden per E-Mail darüber informiert. Dieser Gutschein ist ab dem Tag nach seiner Ausstellung verfügbar und drei (3) Monate ab dem Zeitpunkt seiner Verfügbarkeit auf Ihrem Mitgliedskonto gültig.
Einkaufsgutscheine können für Einkäufe auf der Website verwendet werden, mit Ausnahme von Geschenkkarten und Versandkosten. Die Gutscheine sind persönlich, nicht übertragbar, nicht teilbar (einmalige Nutzung) und nicht umwandelbar (in Bargeld, Geschenkkarten usw.). Gutscheine können miteinander kombiniert werden.
Bei einem Kauf, dessen Betrag niedriger ist als der Betrag des Gutscheins, wird kein verfällt der Restbetrag und wird nicht wieder gutgeschrieben. Eine Zahlung mit Gutschein(en) kann durch jede andere Zahlungsmethode (Geschenkkarte, Bargeld, Kreditkartenzahlung) ergänzt werden.
Premium-Vorteil
Bei jeweils 300 gesammelten Punkten auf Ihrem Treuekonto, die innerhalb eines Jahres gesammelt wurden, erhalten Sie kostenlos ein Geschenkset Discover Kusmi bio oder ein Geschenkset Kusmi Herbal Teas bio, nach wahl. Sie werden per E-Mail darüber informiert.
Im Geschäft können Sie dieses Geschenkset an der Kasse abholen, vorausgesetzt, Sie tätigen einen Kauf (ohne Mindestbetrag). Auf der Website können Sie das Geschenkset auswählen, welches Sie Ihrer Bestellung kostenlos hinzufügen möchten, indem Sie einen Kauf (ohne Mindestbetrag) über Ihr Kundenkonto tätigen.
VIP Sales
Als KusmiKlub-Mitglied erhalten Sie personalisierte Angebote, und je nach Ihrem Profil können Sie zu unseren exklusiven Verkaufsaktionen eingeladen werden.
Betrügerische Nutzung
Im Falle eines Verstoßes gegen die Allgemeinen Teilnahmebedingungen des „KusmiKlub“-Programms durch das Mitglied behält sich ORIENTIS GOURMET das Recht vor, dieses aus dem Programm auszuschließen. Der Ausschluss führt zum sofortigen Verlust aller im Rahmen des Programms erworbenen Vorteile, ohne jegliche Entschädigung.
Änderung und Einstellung des Programms
ORIENTIS GOURMET behält sich das Recht vor, jederzeit und ohne Vorankündigung entweder die vorliegenden Allgemeinen Teilnahmebedingungen zu ändern oder das Programm zu beenden. Im Falle einer endgültigen Einstellung des Programms wird das Mitglied informiert und kann keine Ansprüche gegen ORIENTIS GOURMET geltend machen.
Abmeldung
Sie können sich jederzeit vom Programm abmelden, indem Sie in Ihrem Kundenkonto auf der Website https://www.kusmitea.com/de-ch/ das Kästchen „dem KusmiKlub beitreten“ deaktivieren oder dies auf einfache Anfrage im Geschäft tun. In diesem Fall verfallen Ihre nicht genutzten Punkte endgültig. Es besteht kein Anspruch auf irgendeine Art von Entschädigung.
18.Text Messages
You can sign up to receive text messages from Kusmi Tea with news and event information by checking the “Reveive offers by SMS” in “My Account” when logged into your account.
You can opt out at any time either by unchecking the “Reveive offers by SMS” in “My Account” or by texting the words “Stop SMS” to the number specified in each text message that Kusmi Tea sends. You will then receive an automatic test message to confirm your canceled subscription.
19.e-Gift Cards
These terms apply to the purchase and validity of a Kusmi Tea e-gift card (hereinafter referred to as “e-gift card”), which is always available only on the Site.
Purchasing an e-Gift Card
e-Gift Cards come in the amounts of CHF20 (twenty francs), CHF50 (fifty francs), CHF89 (eighty nine-fie francs), CHF100 (one hundred euros, or CHF150 (one hundred fifty francs) and are available only on the Site.
Shipping
e-Gift Cards can be personalized and emailed to the recipient’s email address provided by the purchaser at the time of purchase. They can be printed and used immediately.
e-Gift cards cannot be resold, exchanged, or refunded (even partially) if they are lost, stolen, destroyed, or used fraudulently.
Validity
Valid for one (1) year from its date of purchase. Once the e-gift card has expired, it can no longer be used for purchases, and it cannot be reactivated or refunded for any unused amount.
Use
e-Gift Cards are activated immediately upon purchase.
The e-gift card is a payment instrument.
It can be used only on the Site, exclusively in the currency and on the Site where the e-gift card was purchased.
The e-gift card is not linked to you personally.
e-Gift Cards can be used once to pay for some or all of a purchase.
If the total purchase amount is greater than the total value of the e-gift card, another payment method accepted on the Site can also be used.
If the total purchase amount is less than the total value of the e-gift card, the difference will not be returned to you as change, and the card balance will no longer be available for a future purchase.
e-Gift Cards can be combined with any current offer or promotion, with the exception of ongoing promotions.
e-Gift Cards cannot be reloaded, exchanged, or refunded.
Limited Liability
Orientis Gourmet accepts no liability for e-gift cards that are expired, lost, stolen, damaged, errored, or used fraudulently.
Returns Involving Goods Purchased on the Site Using an e-Gift Card
A right of withdrawal can be exercised under the terms set forth in Article 6 only if the e-gift card was not used before the end of the indicated period.
If a refund is being requested for Products purchased with an e-gift card, the amount of the Products corresponding to the amount of the e-gift card will be refunded by means of a credit in the form of a new unique generated code valid for one (1) year from its date of issue.